DELIVERY & RETURNS

DELIVERY

Shipping to most addresses in Canada are free with purchases of $75 or greater. Orders placed for less than $75 will be charged $12 freight.

A signature may be required on delivery.

RETURNS 

All returns must be delivered to, approved, and processed by a Full Line STIHL Dealer.  Visit www.stihl.ca or click on our Store Locator to find your nearest Full Line store.

Please review our full Terms & Conditions for full details of our policy.

Unless your item is faulty, your item must be returned unused and in the same condition that you received it. It must also be in the original packaging.

You have 7 days to return your product to your local STIHL Dealer. Product must be unused and in it's original packaging. Any freight charges in the initial order are non-refundable.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a few working days.

When will I receive my refund?

1. If you have received an email confirming a refund has been issued, first double check your credit card account; as refunds can appear at any time during the day.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next contact your bank; there is often some processing time before a refund is posted.
4. If you’ve done this and you still have not received your refund yet, please contact us at: stihldirect.canada@stihl.ca 

We regret there are certain situations where only partial refunds may be granted. For example, if an item is not in its original condition, is damaged or missing parts for reasons not due to our error. We will inform you of this in advance.

FINAL SALE 

All items labelled as "Final Sale" cannot be returned or exchanged. Once purchased, these items are non-refundable and ineligible for any modifications. Please review your order carefully before completing your purchase, as all sales are final.

Where do i go if i’m having issues with my stihl product?

We can’t diagnose/inspect units online. Please take the unit to one of our authorized STIHL dealerships for assistance. Your local STIHL dealership can be found using the dealer locator linked here> Dealer Locator | STIHL

Data Protection Policy

Please note we will comply with data protection legislation applicable in Canada. For information on the ways in which we store and make use of personal data, as well as the steps taken to ensure compliance please refer to our Privacy Policy.